Like most online MRCOOL dealers, we operate as an e-commerce store, allowing us to keep our overhead costs remarkably low. This means we can pass those savings directly to you. Why pay more at big-box retailers like Lowe's, Home Depot, or Amazon when you can get the exact same MRCOOL products—complete with full warranty, free delivery, and exceptional service—for less? Shop with us and enjoy the best value in the country!

We provide free shipping on all complete system purchases to the lower 48 states. Please be aware that a freight charge may apply for replacement components. No matter which state you’re in, we've got you covered. Browse our products and place your order with confidence. If you have any questions or need assistance with shipping details, our customer support team is ready to help—just reach out!

We are committed to delivering lightning-fast shipping to all of our customers, with most orders processed and shipped within just 2 days. Our goal is to ensure that you receive your products as quickly as possible. Delivery times may vary depending on your location within the USA, but rest assured, we work hard to get your order to your door in the shortest time frame possible. Whether you're located on the East Coast, West Coast, or anywhere in between, we prioritize speed and efficiency in every shipment.

We accept PayPal, Visa, MasterCard, Apple Pay, Google Pay, Shop Pay, but feel free to contact us for other payment options.

Most complete systems are shipped via LTL (Less-Than-Truckload) freight, which means their tracking information tends to update less frequently than standard parcel deliveries. Once your item has been shipped, we will send the tracking details to the email address associated with your order. If you haven’t received your tracking information within 2 business days of placing your order, please don't hesitate to reach out to us for assistance. We're here to ensure you stay informed every step of the way!

At Express Lane HVAC, we offer a 30-Day Satisfaction Guarantee for unused, uninstalled items in original packaging, subject to a 20% restocking fee. Returns must be initiated within 30 days of delivery, and return shipping is the customer's responsibility. Non-returnable items include those with opened packaging, used products, and certain parts.

Cancellations can be made within 48 hours if the order hasn't shipped, with a 5% fee for cancellations after 1 hour. Orders canceled after shipping are subject to a 15% cancellation fee plus return shipping costs. Sales event and discounted items are final sale.